19/09/2006 '

Tuesday, Sept 19 2006

recently, i read one of my good friend's blog, she did a recap on the things she learnt while working. Actually working in a supermarket may gives me joy and sometimes headaches when nasty customers are around.

As a retail assistant or a cashier at a supermarket, we must provide good service to our customers, though at times we met ones who are very nasty. So i adapted this on my friend's blog on the must-do as a staff of ntuc.

#1: We are there to serve customers, saying "NO" to them is a no-no.
#2: Whether u are on/ or off duty, you still trys to provide good service.
#3: smile, sorry and thank you when customers says nasty remarks about your service.
#4: At times, u're likely to be called uncle/auntie by someone older than u.
#5: Singaporeans are not as environmentally-friendly. They will like their things to be doubled bag when it is light.
#6: Some people have to pay nets for small purchases like $0.50 or even used a $50, $100, $1000 to pay little items.
#7: Nasty customers will pay their things with a hand of coins for purchases like $20, $30 using 5,20,50,$1 coins, making my cash-box full of coins.
#8: Some customers buy because they want to get linkpoints, bonus stamp, lucky draw, free gift or a coupon .
#9: Some people are as inconsiderate by throwing their used tissues, drinks, wrappers etc in the shopping basket.

We should start a policy where customers are allowed to pay nets only for purchases above $5.
No bags for small items like newspapers, sweets, drinks,etc.
Use bags provided at the fresh department for wet and bloody items like chicken, duck and fish.

A no-no!!!
Don't used ntuc supermarket shopping basket, they are as dirty as you thought, because of inconsiderate customers. We occasionally clean our baskets but not daily. Try not to use when possible.

Signing off,
Junwei